Information on online dispute settlement:

The EU Commission has created an internet platform for online settlement of disputes (so-called "OS platform"). The OS platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. You can reach the OS platform under the following link: http://ec.euopa.eu/consumers/odr

Note in accordance with Section 36 of the Consumer Dispute Settlement Act (VSBG).